1 Introduction

Zeroknot Infotech (“we”, “us”, “our”) respects the privacy of everyone who visits our website, sends us an enquiry, or works with us as a client or business contact. This Privacy Policy explains how information may be collected, used, stored and handled when you visit zeroknot.in, contact us through any channel, or use our services.

By using our website or interacting with us — whether browsing, sending an enquiry, or discussing a project — you acknowledge the practices described in this policy, subject to applicable law and our normal business operations. This policy applies across all our services, including website development, WordPress and ecommerce development, web hosting, domain registration, business email setup, software and app development, digital marketing, graphics and branding, CCTV and security solutions, IT support and AMC, cloud infrastructure and networking.

2 Information We May Collect

A. Information You Voluntarily Provide

When you contact us, fill an enquiry form, or discuss a project, you may share information such as:

• Full name and business or company name
• Phone number and WhatsApp number
• Email address
• Address or location details, where shared
• Service requirement details (website, hosting, domain, software, marketing, branding, CCTV, IT support, etc.)
• Project details, budget range, goals, references or files shared during an enquiry or consultation
• Support messages and consultation notes

B. Information Collected Through Website Interaction

Like most business websites, our site may automatically collect limited technical information, such as:

• Browser and device information
• Approximate usage information available through analytics or log systems
• Pages visited, referral sources, and interaction with forms or CTA buttons
• Cookie or session-related data, where applicable

C. Transaction / Service-Related Information

If you proceed with a service, we may also receive or generate business and project information necessary for delivering it — for example, information needed for website development, hosting or domain setup, business email configuration, software or app planning, support coordination, and billing or invoicing related to the service.

3 How Zeroknot Uses Information

Information you share with us may be used to:

• Respond to enquiries and consultation requests
• Contact you regarding the services you’ve asked about
• Prepare quotations, proposals and service discussions
• Provide website, hosting, domain, email, software, app, branding, marketing or IT-related services
• Coordinate project planning, onboarding and ongoing support
• Share service updates, clarifications or follow-up communication
• Improve our website content, communication flow and service support
• Maintain business records for support, operational or compliance purposes where required

4 Communication Through Forms, Email, Calls & WhatsApp

You may contact us through website enquiry forms, direct email, phone calls, WhatsApp messages, or follow-up support communication. Information shared through these channels may be used to:

• Understand your service requirements
• Provide quotations, proposals or guidance
• Coordinate project discussions
• Answer support or technical queries
• Maintain business communication records where necessary

5 Hosting, Domain, Email & Technical Service Information

Because we provide hosting, domain registration, business email and other technical services, some projects require account-related or technical information necessary to complete the work. This may include domain details, DNS-related information, hosting details, email setup requirements, website access credentials, server details, project assets, or related business configuration information.

Such information is used only for service delivery, support, migration, troubleshooting, setup or coordination purposes, based on what’s operationally necessary for your project. We handle this information with reasonable care, and we encourage clients to follow secure sharing practices — for example, sharing credentials over a secure channel and updating passwords after work is completed where appropriate.

6 Cookies, Analytics & Website Usage Information

Our website may use cookies, analytics tools or basic tracking technologies to improve site performance, understand visitor behaviour, monitor traffic and enhance the overall browsing experience. These tools may collect limited technical or usage information depending on site configuration.

You can manage or disable cookies through your browser settings at any time, though doing so may affect certain website features or functionality.

7 When Information May Be Shared

We do not sell personal information as a business practice. We may share limited information only where reasonably necessary, such as:

• With service providers, technical vendors, or domain/hosting partners where required to deliver requested services
• With payment, invoicing or operational service providers, if applicable to your engagement
• Where disclosure is required for legal, security, fraud prevention or compliance reasons
• Where you have requested or authorized a specific action involving third-party service coordination

8 How Long Information May Be Retained

We may retain information for as long as reasonably necessary for enquiry follow-up, service delivery, project history, support continuity, invoicing and business records, or legal and compliance needs where applicable.

Unused enquiry information is generally not kept indefinitely, but retention periods can vary depending on operational needs and the nature of the engagement.

9 Data Security & Reasonable Protection Measures

We aim to use reasonable administrative, technical and operational measures to protect business and personal information shared with us. That said, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

We encourage clients and visitors to also take reasonable care when sharing credentials or sensitive technical information with us or any other party online.

10 Your Choices Regarding Your Information

You may contact us at any time to:

• Request correction of inaccurate information
• Ask questions about how your enquiry data is used
• Request deletion of certain information, where appropriate and operationally feasible
• Opt out of non-essential follow-up communications, where relevant

We’ll do our best to accommodate reasonable requests within our operational capabilities.

11 Third-Party Websites & Services

Our website may contain links to third-party websites, platforms or services — for example, hosting control panels, payment pages or external resources. We are not responsible for the privacy practices, content or security of external sites once you leave zeroknot.in, and we encourage you to review their respective privacy policies.

12 Children’s Privacy

Our services and website are generally intended for business users, business owners, working professionals or adults seeking business or technical services. Our website is not intentionally designed to collect personal information from young children.

13 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable law. Any updated version will be posted on this page, along with a revised “last updated” date where appropriate. We encourage you to review this page periodically.